Overall Perception
Overall, how satisfied are you with Eagle Alloy, Inc?
10, completely satisfied
9
8
7
6
5
4
3
2
1, completely dissatisfied
Comments
Customer Service
What is your confidence level that the order you place will be delivered on time?
10, extremely high
9
8
7
6
5
4
3
2
1, extremely low
Comments
Are phone calls returned promptly and in a manner that is to your satisfaction?
10, completely satisfied
9
8
7
6
5
4
3
2
1, completely dissatisfied
Comments
Do you have sufficient means of communicating with a representative of our company?
10, sufficient
9
8
7
6
5
4
3
2
1, insufficient
Casting Quality
Comments
What is your perception of the quality of the product we supply to you?
10, very good
9
8
7
6
5
4
3
2
1, very poor
Comments
Are quality problems dealt with in a timely manner?
10, always
9
8
7
6
5
4
3
2
1, never
Start-up (Tooling & Samples)
Comments
Are we expeditious with tooling construction and sample delivery?
10, always
9
8
7
6
5
4
3
2
1, never
Comments
Do we offer helpful insight into the castability of your new product and note exceptions to print dimensions where applicable?
10, always
9
8
7
6
5
4
3
2
1, never
Comments
Comments
Is there anything else Eagle Alloy should be doing to meet your present or future needs? Please comment below.
Eagle Precision Cast Parts