Eagle Alloy, Inc: Steel Casting Foundry in Michigan: Customer Feedback Survey

For your convenience, we offer this survey to give us feedback on how we are doing. Please rate us on a scale from 1 to 10, with 10 being the best. Thank you!

Overall Perception:

Overall, how satisfied are you with Eagle Alloy, Inc?

Comments

Customer Service:

What is your confidence level that the order you place will be delivered on time?

Comments

Are phone calls returned promptly and in a manner that is to your satisfaction?

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Do you have sufficient means of communicating with a representative of our company?

Comments

Casting Quality:

What is your perception of the quality of the product we supply to you?

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Are quality problems dealt with in a timely manner?

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Start-up (Tooling & Samples):

Are we expeditious with tooling construction and sample delivery?

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Do we offer helpful insight into the castability of your new product and note exceptions to print dimensions where applicable?

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Additional Comments:

Is there anything else Eagle Alloy should be doing to meet your present or future needs?

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Eagle Alloy Customer Feedback Survey